My MemBeta

My Mem Support

Let’s get you back to your memories.

Try the quick fixes below, or send a message with the details of what happened.

Contact support

Email support@my-mem.app for app issues, billing questions, or troubleshooting. Including your My Mem build number and iOS version helps diagnose app issues.

For privacy or data requests, email privacy@my-mem.app. For general feedback and ideas, email hello@my-mem.app.

Email My Mem Support

Quick troubleshooting

A purchase is not showing

  1. Confirm the iPhone is signed in to the Apple Account used for the purchase.
  2. Open My Mem → Settings → My Mem Yearly.
  3. Tap Restore purchases.

iCloud is not syncing

  1. Check that iCloud Drive is enabled in iPhone Settings.
  2. Confirm iCloud sync is enabled in My Mem Settings and Local-only mode is off.
  3. Keep My Mem open with an internet connection and use the manual sync option.

AI details are not appearing

  1. Check that Cloud AI processing is enabled and Local-only mode is off.
  2. Confirm the iPhone is online.
  3. Open the memory and use the retry option if one appears.

A shared item did not save

Open My Mem once, then try sharing again. If it still fails, include the source app and content type in your support email.

Privacy and data

You can export or permanently delete your data from My Mem Settings. For details about local storage, iCloud, AI processing, and deletion, read the Privacy Policy.